If you need to return an item, please Contact Us at info@babyhub.co.nz or 03 423 3492 with your order number and details about the product you would like to return. Returns can be sent to Shop H, 96 High Street, Rangiora 7400
If you receive items that have been damaged during the shipping process you must notify us within 48 hours.
Change of Mind Returns - Refunds*
We want you to love what you buy from us but know that isn't always the case, so we offer a full refund policy (less shipping costs) if unopened and unused items are returned to us within 14 days. If your order included free shipping we will advise the actual shipping cost and provide evidence from our courier company. Return shipping costs are responsibility of the purchaser. Once the items are returned to us we will process the refund less shipping costs back to your original payment method. We are unable to refund to different payment methods.
Change of Mind Returns - Exchanges*
We will happily exchange any product returned to us unopened and unused within 14 days of purchase. Return shipping costs are the responsibility of the purchaser.
*Due to safety requirements, we do not accept "change of mind" car seat returns. We STRONGLY recommend you try before you buy to make sure the car seat you purchase fits your child and your car correctly.
If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.